Bank of America
Employee keyed charge of $9,057 instead of $272 on my card

On April 13, an employee at Bank of America keyed in a charge on my credit card account. The charge was for $272.00. The employee entered the transaction number (9057) instead of the dollar amount of the charge. That translated to a charge on my credit card of $9,057.00!! As soon as I saw this charge I contacted the bank. They told me that it must be a fraudulent charge and that I should close my acct. While they investigate! I agreed. 15 days later, not a word from bofa. I called to check my balance and the $9057 charge was still on my account! Not only that, but interest charges were accruing, as well as an over the limit fee and late fees as I refused to make a payment until this was straightened out. 65 days later, 23 phones calls and over 17 hours on the phone with bofa, and the charge is still on my acct.! They finally admitted to me how the error occurred and assured me that they would fix the problem. 2 weeks later, nothing. I spoke to 11 supervisors! Re-telling the entire story over and over and over again!

Yesterday I called to check my balance and the money was finally credited to my account! However, they did not credit all the bogus fees on my acct. Due to their negligence!!! I am still fighting to get the over $500 in fees back! I asked a supervisor if they could, at the very least, lower my interest rate to compensate me for the pure hell I have been through (and am still going through). I was told that there was nothing they could do for me! Do not, I repeat, do not use Bank of America for anything! Credit cards, checking/savings, whatever! Don't do it! I have been a customer for over 10 years and they spit in my face! Additionally, during every single one of the 23 phones calls I have made to date, not one Bank of America employee has ever apologized to me! They are horrific!

Company: Bank of America
Country: USA

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