Aames Home Loan
Poor customer service, credit score destruction, employee mistake Ripoff

Summary Line: Due to a paperwork error by aames and a catastrophic home fire I was repoted late on my September 06 payment.

Complaint Description: I have been in touch with aames reps (roberta eiermann, Andelica Orona, and myra Feliciano) and plead my case to no avail. On
september 18 I issued check # 139 for $1442.45 as morgage payment september 1. Due to a error in the account # extra zeros were added preventing the check from clearing. A catostrophic fire occured on 9/24/06 and on 9/27/06 I received a phone call from aames statine my check # 139 was no good. Due to the extreme nature of my circumstance I was unable to issue another check on the spot and after explaining all this to the rep at aames issued a new check #141 dated 10/03/06. I was under the assumption that this was not a problem and
would have taken further action if I was made aware of the negative mark to be put on my credit. I could have borrowed the money or something. Bottom line is aames made a mistake and has penalized me with a mark that has cost me critical loans needed to survive this disaster. I have been treated poorly by the above named personel and wish this matter to be known to the entire world. I cannot beleive all the heartache aames has cost me over this matter. I am also informing the man that set up this loan through aames of the poor business aames
is doing.

Resolution Sought: Issue me a letter of reversal for the month of September 06 and report the account on time with the three credit beauros. Aletter can be
sent to my fax at: 610-701-6307

Date Problem Started: 9/18

Date of Transaction: 9/18

Amount in Dispute:

Invoice Number: 6930291

Complaint Type: Credit/Billing/Coll.

Product or Service: morgage company

Company: Aames Home Loan
Country: USA
State: California
City: Los Angeles
Address: 350 South Grand Ave- 47th Floor
Phone: 8007371192

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