Bob's Discount Furniture - CitiFinancial Retail Services
Furniture Credit Line Late Notice, $15 Phone Fee, Repeated Calls

My husband and I needed a new bedroom set, so I applied online for Bob's Furniture Credit. I got approved for a $5,000 credit line through what turned out to be CitiFinancial.

This didn't scare me at first, because my mortgage is through them.

Two months later, I got a letter in the mail from CitiFinancial telling me that if I had not received my merchandise, I should contact them. If I had, I should expect to see the statement in the mail.

I never saw it.

I finally had to call them, and they told me that my payment was late and they were reporting me. Me? I immediately took their payment information and entered it into my online banking program.

The customer service associate told me I would be better off paying over the phone, and that it would only cost me $15! They would also keep my banking information on file so they could deduct the payment when it was due. Nice try. She then went on to tell me that my bank would take 5 days to get them a check. When I entered it online, it said it would take them ONE DAY to pay. Please.

Anyhow, I have received 5 calls in as many days. I told the last guy who called that I was calling my lawyer. Can I? I don't know, but it seemed to scare him pretty well.

Moral of the story: skip Bob's. The finance plan is terrible, and even if you have the cash, the furniture is garbage too.

Company: Bob's Discount Furniture - CitiFinancial Retail Services
Country: USA
State: New Hampshire
City: Nashua
Address: Daniel Webster Highway

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