Capital One
Cancellation Request Ignored, $59 Fee and Late Fee Added

I received a Capital One Credit Card. I decided I did not need the one they sent to me so I went to cancel this card. (I never used the card) I sent them the copy of the "fee" bill they sent per their instructions to put my "wish to cancel" in writing and send to them. I had so many days to do this and the $59.00 fee would be waived. So I did this. That very day of receiving this fee, bill. Almost one month later I receive a letter from a D.

Rohr-cliffe, Customer Relations, basically stating the they received my request and this is now forwarded to the "appropriate department" and someone will contact me to discuss closing my account. And if they can't reach me by phone they will send me another letter. Why? Close the bloody account. So I in turn sent them a letter again stating my wish for the #$%^& account to be closed and that I see no need to call me about it nor should they need to send me another letter, as I felt that they were just going to string this out and out until my days were up and attempt to extort the $59.00 from me.

This was three days ago. Today I got another "bill"/"fee" in the mail from them adding an additional 29.00 as a late fee. They just do not get it. I put a call in and finally got a person on the phone but I was so blasted Pissed off I started the conversation with an apology for my upcoming behavior, and proceeded to again tell this story followed by a slam of my phone. I feel my credit is going to be effected by these people and it took me a great number of years to build it back up to great
Cara
White Lake, Michigan

Company: Capital One
Country: USA
State: Virginia
City: Richmond
Phone: 8009557070

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