GE Money Bank - JC Penney Mastercard
Disputed jacket charge unresolved for almost a year

In December I ordered a jacket online using my JC Penney Mastercard which is owned by GE Money Bank. After finding out the jacket was on backorder I cancelled the order with the merchant.

The charge never credited back to my account. After having no luck with the merchant, I disputed the charge. It seems pretty open and shut. There is a charge on my card for a jacket that I never got. The merchant does not claim they shipped it. They admit it was cancelled. Yet almost a year later it has not been resolved.

I have been getting the runaround the whole time. Their customer service department is a joke. They have no power to do anything. They can't even look at the dispute in the computer. All they see is a note that there is a disputed charge.

So I asked them for a phone number for the dispute department. I was told that they don't have telephones, but I was given a fax number. I faxed a letter to them but got no response.

At one point I got a letter from the dispute department asking for the charge reference number. I called customer service to get it, and was told that all charges I made in December and half of January have disappeared from their computer records (funny that they didnt disappear from my account balance).

This company is totally indifferent to my situation. Do not get a credit card from them. One of the great benefits of using a credit card is knowing that if you have a problem with the purchase you have someone to go to. But GE Money Bank will not hold that end of the bargain with you.

Company: GE Money Bank - JC Penney Mastercard
Country: USA
State: Texas
City: El Paso
Address: PO Box 981418

  <     >