Netspend
Slow Dispute Handling, No Provisional Credit, and Missing Cashback Reward

I have been with netspend for 4 years, up until this past Dec I have had not real problems. However this past Dec I had to dispute a charge on my debit card (had to this this once before no problems), it took them 21 days to even look at the dispute form I filed online. On Jan 5th they emailed to tell me they had finally contacted the merchant. On Jan 9 the merchant reversed the charge and sent netspend back the disputed amount. Now the fun begins, I was never given a provisional credit, AND netspend says I have to wait the full 3 months (the length of time they give a dispute) BEFORE they will return my money! I also used their cashback rewards program, and didn't get my credit. I contacted them and they said I would get it by the end of Feb when it should have been end of Jan. They are rude and nasty and charge you everytime you call. So I just posted my complaint on their facebook page. Funny they emailed me within 20 minutes about the post but not about giving me my money. Time to go to a new bank.

Company: Netspend
Country: USA
Site: netspend.com

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