Cross Country Bank
Dishonest deceptive harrassment unprofessional deceptive company

In Jan. 02 card was cancelled due to poor customer service and refusal of the on duty supervisor to take my call. I had been trying to contact a supervisor and discuss my situation.

On 12/7/01 I was informed that I have an illness that I would eventually die from. I returned to work after only four days of given this devestating news. As time progressed I sank into a severe depression and eventually went on complete disability as of 2/15/02. I contacted Cross Country Bank and asked if because I had cancelled the card if I still had the insurance protection on my account. I still had a balance owed so I thought I should still have the coverage. I was informed by the Rep. That I did not have coverage.

Over the next two months I struggled to make two payments. I was not getting paid from my job, but only from State Disability, and not much to live on. So when I would be called from the company I would give them a payment by phone.

The end of April I noticed an Insurance charge on my statement. So with some research was able to track down the insurance company's telephone number. I contacted them and was told I had coverage the entire time. Since then its been a battle to get the insurance form for disability. The Collection Dept continues to call daily. I tell them they will be paid from the insurance company retroactive from 2/15, but that does not satisfy them. They demand money from me which I just don't have.

I was in the process of filing a complaint with the Better Business Bureau when I came accross some upper management names. I contacted one of them, Mr. Dennis Fish, he stated upon his research that my account had been credited all late fees, and my name removed from the dialer so that I would not get anymore calls.

As of today 6/7/02, I continue to get harrassment calls from Cross Country Bank, and have sent them (faxed first) my doctor's information on my illness. Everything required, but I still get calls.

I don't know what to do at this point. I have placed calls to the Manager Mr. Fish, but he does not return my calls. This stress is making me more ill every day.

David
Long Beach, California

Company: Cross Country Bank
Country: USA
State: Florida
City: Boca Raton
Address: P.O. Box 310730
Phone: 3023264200

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