BB&T
Online Access Locked Over Weekend, Multiple Overdraft Charges

First they charged multiple overdrafts without telling me. I am not sure they are right. I opened a new account, and when I was at the bank they did not tell me my other account was overdrawn or that it was locked with money in it!

I tried to get online to check the status, and even after several tries by me and with their service person on the phone, neither I nor he (so he says) could get me access to either account. So I am stuck over the weekend without use of my money, even though I have a positive balance in my account. This is the last time they do this to me.

I am going Monday to close my accounts. I dare them to charge me for service that I cannot even use or get to use my own money with! I have been with this bank for months.

First they were going to get records for me, and they said there would be a small fee, ok. I am still waiting for the records; they still cannot find them, and it has been months. I no longer need them, and they haven't said anything about it. I also have not been able to use the online service since the beginning, at least 6 months, and as stated, still cannot after trying and telling the bank repeatedly. They say it's too soon, and then on the phone and at the bank it's just "well, I don't know, sir" and "check by phone." Wow.

Company: BB&T
Country: USA
State: Florida
City: PALM BAY
Phone: 8882286654

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