True Credit Report.com, Trans Union Credit Report Monitoring
TRUE CREDIT REPORT.com, TRANS UNION CREDIT REPORT MONITORING Company failed to cancel my credit monitoring service within the 30 period and charged again Internet

I am not really certain if this is a scam, but the customer service is outsourced. I went to check my checking account balance this evening and saw that there was a charge for $9.95 from some credit report thing... I had to look up the 800 # to figure out who it was.

I then called the # and realized that it was for the Truecreditreport.com service that I had cancelled just days after receiving it in July... I had some man who could barely speak English tell me that I was in the wrong and did not cancel the service. I plainly told him that I had cancelled well within the 30 trial period and wanted my money back right now.

He then proceeded to tell me that I had just accessed my credit report on the 20th of August... I yelled NO! I had not accessed my report since the 20th of July... (today being the 22nd of August)... I told him that I wanted my money back right this instant and that if I didn't get it I would call my atourney and the Better Business Bureau... He did not seem amused and still repeatedly kept telling me that I had not cancelled the service and that I could not get a refund for services not rendered.

I told him that if he didn't get his supervisor on the phone that I was going to call the cops and make a report. I finally got the supervisor and he asked for a cancellation #. I said that I was told that I did not have one as that I was told that I did not need one. When I had called in last month to cancel the service within the free trial period they just said ok, that is all you need... No number, no nothing... I was like ok... Great, that was easy...

No such luck. The guy told me that he was going to credit my account out of courtesy and that I would not be eligible for any more credits from the company. I said make sure it is cancelled and we won't have this problem again!

I had to wait 5 minutes for the credit to go through and I was told that it should be posted back to my account within 24 to 48 hours. I asked what happens if I don't get it by then and he said to call back in with the cancellation #, of which I now have one by the way!

Word of advice would be not to use this crappy service and if you do, I would make darn sure that you get that 4 digit cancellation #. Believe me it is more of a hassle that it is worth.

Company: True Credit Report.com, Trans Union Credit Report Monitoring
Country: USA
Address: TRUECREDITREPORT. COM
Phone: 8004933292

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