Capital One Auto Finance
Due Date Moved Wrong Way and EFT Payment Held, Constant Calls

It started when I lost one of my jobs and got a cut-back on my part-time job. I consistently send as much as I can to make my monthly payment.

When I purchased my car it was near the 1st of the month. I asked CapOne to change the due date to the end of the month. Instead of moving it backward 5 days, they moved it forward 10. Therefore, guaranteeing me that I would not be able to make the payments on time.

Since then, beginning on the day that I am 1 day late sending in a payment I receive at least 5 phone calls per day until I answer the phone. Well, it doesn't stop there.

I also have been a victim of the "holding of the EFT draft" problem. I too have a Bank of America account and authorized an EFT payment. Usually this transaction will take place in a matter of 24-48 hours. It's been two weeks now and the $ still hasn't cleared my account. And yes, I still receive 5 calls a day from CapOne.

There is a catch with CapOne. All other finance companies will allow you to refinance a loan. Well They don't (won't) do it.

There has got to be a way to stop CapOne's unscrupulous way of handling their clients.

Company: Capital One Auto Finance
Country: USA
State: California
City: Long Beach
Phone: 9722440052
Site: capitaloneautofinance.com

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