Bank of America
Payroll Check Cashing Refused Despite Multiple Forms of ID

On April 18th I went to the Bank of America (B of A) on 44th Street and Thomas in Phoenix, AZ. I was there to cash my payroll check that was drawn on a B of A account.

The first time I approached a teller, I was told that the only acceptable piece of identification (id) I presented was an Arizona Driver's License.

I accepted that and went home to retrieve more id. I collected my birth certificate, marriage certificate, and social security card.

The second time I was informed that none of the documents I brought were acceptable. The teller stated that this was a new policy. I insisted on seeing a supervisor; again re-stated that these documents were unacceptable.

I then insisted on seeing a manager. After a long wait, I tried to explain that I do not have credit cards and was not interested in opening an account. I only wanted my payroll check, cashed.

The women explained that the presented documents were "only little piece of paper", I pointed out that the documents were original, with the original baby feet prints.

She then said "If I do this for you, I will have to do it for everybody" and you are not a customer.

Company: Bank of America
Country: USA
State: Arizona
City: Phoenix
Address: 44th Street and Thomas

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