Vanderbilt Mortgage
Deferred payments, repossession call and private sale letter

Back in February of this year I set up a payment and paid two payments that I was behind on, and I then asked to have 2 payments deferred because I had just had a baby and was not working. The rep took down a bunch of financial info and said no problem, we can help you out.

Thinking everything was OK, I got a phone call a week later and was told I could not defer a payment. I asked why and got an earful of crap as usual. I was very frustrated, to say the least. Then I called a week later and explained my situation and got the OK again with the deferred payments.

Now it was June and I received a lovely phone call saying my home would be repossessed because I was 3 months late on payments. I was so upset I gave the rep an earful (in a nice way), and after a week of playing phone tag I finally got everything straightened out. I made a payment and was able to defer a couple of payments. I recently spoke to someone and they assured me that at this point everything was fine, they just had not received July's payment yet.

Well, I got a letter in the mail saying that they were going to come to my home next week and do a private sale on it. I don't think they can do this! I am so mad right now. I called a gentleman from the remarketing department and left a message. He is the same person I spoke with earlier this week assuring me everything was OK, so I am curious to find out what he has to say about the letter I received. I will keep everyone updated.

I'm glad I have support and know that I am not the only one VMF is screwing over.

Company: Vanderbilt Mortgage
Country: USA
State: Tennessee
City: Maryville
Address: 500 Alcoa Trail
Phone: 8009707250

  <     >