Capital One Bank
Payment Protection Plan Not Honored During Unemployment, Forms Lost

Hello, I've been paying CapitalOne Bank payment protection from April until Dec. 2004. I was unemployed on June 23rd 2003. CapitalOne didn't honor their payment protection plan. I continued to pay payment protection. I figured I'd go back to work and I always had proof that they didn't honor their plan. I'm still unemployed. CapitalOne has been calling. I told them that they didn't honor their plan. I was told to call back the next day because they had to search their archives. I have 3 accounts so I had to send in 3 different forms for each account. When I called CapitalOne they told me that they never received my forms. That's a lie because they have case numbers for each card. When the forms are sent out they're blank. You have to have information filled out by your ex employer and yourself. No case number is on the form because you haven't filled out anything. Therefore they had too have received the forms to have assigned case numbers. I told them to refund my full amount since I've been in the program. I was given the run around. I told them how convenient that they lost 3 separate forms mailed separately. I was told to fill out the forms again.

Company: Capital One Bank
Country: USA
State: Virginia
City: Richmond
Address: P.O. box 85015
Phone: 8009556600

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