Bank of America
Unpleasant experience about the consumer care - Consumer Service

I was calling for get my online ID back. The first time i wait 20-30 minutes, but it was good, the guy helped me nicely, and everything i provided was right my address, date of birth. I am appreciate. He give my online ID back. Then i find out i forget my online password too. I called again, and it spend me another 30 minutes. It ok, i can wait. A girl helped me, when she heard i forget my online password and security questions, she

Make me feel that she is disappointed than me. After i give her all me information, she told

Me she can't do anthing, beacuse my information is wrong. But i give her exactly what i

Had given to that guy, why he can do it but she can't? I told her if she can try again?

Because i dont want to spend another 30-40 minutes in front of my phone, i have to go pick

Up my friends and go to the Lab for my test next week!!! Guess what? She

Refuse to help me!!! And she hang up my phone??!!! I never have such a

Experience in my life!

I still remember the time its 11:16am-11:48am, 02/08. The number i called is 800-933-6262. I wish BOA can find out what is the problem and give me an answer. I like all of your servises, i have being your consumer for 4 years, and i really dont enjoy this kind of expeirence. Or, i would like to suggest others do not use BOA card any more.

Company: Bank of America
Country: USA

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