Switchplatefactory.com
Poor communication and slow delivery of their product

I requested a switchplate cover out of this organization on 6/13 because they possess a fantastic choice of switchplates. They charged my Credit on 6/16. Nevertheless, used to do not obtain my purchase before end of 7/11. I e mailed them on 7/14 to request after I might obtain my purchase and not received an answer. After I named to request after I might obtain my purchase, I had been ultimately ready to achieve somebody following a handful of calls plus they stated it'd be delivered "quickly" (ended up it had been delivered 7/25). After I obtained the switchplate, the main one I requested is also dim therefore it does not fit my hardwood. Their exchange plan is complicated because it appears like they cost for anything when they'll consider the switchplate cover back at-all to switch. I've quit a voicemail and emailed three times (the final period was today) to inquire about trading it and also have yet to get any response via phone or email. This really is really annoying and doesn't talk nicely about their customer support. I'd prefer to purchase more switchplates from their store but am really reluctant to do this using the bad connection and sluggish shipping of the item. This really is frustrating because they do possess a fantastic choice of switchplates on the site.

Company: Switchplatefactory.com
Country: USA
Site: switchplatefactory.com

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