Kay Jewelers
Don't buy from them

I have never purchased from Kay's before. I recently bought my mom a ring for her birthday. It fell apart within a month. All the black diamonds fell out and the ring was falling apart (literally). My mom also purchased me a ring for Christmas and within two weeks of wearing it (and i never wore it to wash dishes or shower and I do not do a lot of anything. I'm a college student I study) a jem fell out on a ring that cost around $400. Terrible. DO NOT PURCHASE FROM KAYS or your jewelry will fall apart. I've read some of the other complaints and they are very similar. I spoke with customer service told them how unhappy i was with the product and because it was 2 days past the refund date (even though it took them 3 weeks to resize it) they refused to refund the ring I bought my mother. I also told customer service that the quality of the products were poor and that someone needed to be told and asked to speak with someone higher up and I was told that she was as high as I could speak with so if they continue to have bad products I will continue to try to get the message out that they are ripping off consumers and it is uncalled for to have such poor quality. I could have bought a ring that lasted longer for $10 at Walmart.

Company: Kay Jewelers
Country: USA

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