Ulta
Customer Support

I visited the Ulta shop to come back some product, nevertheless, the charge card which was utilized at that time of purchase was taken. I'd my bill. The Overall Manager, Mary Perez explained I'd to supply a charge card record to "show" my charge card was transformed to some new quantity. Because of web on my cellphone, I had been ready to pull-up my assertion online. But, which wasnot enough, she explained I'd to contact Uncover to truly have the confirm that my card was taken. Extremely frustrated at this time, I named uncover. Although I had been about the telephone with uncover, the overall manger was maintain a discussion with another client discussing OUR scenario. How skilled! Another client was making rude remarks stating "I used-to work-in customer support, and so I understand how having "these kinds" of clients are difficult to cope with." The the GM believed to the client "I've to cope with these kinds of clients daily." WTF! How dare you discuss me infront of my experience. Therefore lastly, uncover confirmed that I'd a brand new card range and tha my Learn charge card was certainly taken. But which wasnot enough, she agreed to provide me shop credit! As though I'm actually likely to store there again! I informed her NUMBER towards the shop credit and established my to get my money-back with my bill. I omitted of the store extremely annoyed, then below comes this unprofessional General Manager, Mary Perez, shouting from the doorway, stating "you're not welcome back to the shop!" Long story short, I nearly slapped the * from her. I attempted to get hold of visitor providers, waited over an hour or so about the telephone before I hungup. Delivered numerous emails, no response, and that I actually attempted to get hold of the Area supervisor Claudia Daniels. I'll get my $105.00 again for my return even when I've to visit small claims court. Ulta has terrible customer support along with a large insufficient professionalism.

Company: Ulta
Country: USA
State: Texas
City: San Antonio

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