Hollister
Bad Policy

I purchased two tops on 12/02/09. Each was ticketed $24.50. There was a promotion going on two for $36.75. One of the shirts did not fit the recipient. I tried to exchange the shirt for a larger size. The cashier told me I owned $7.64 since the promotion had ended. I said it was for an even exchange and that no other store EVER asked for the difference in price. The store manager only offered that "it is our policy". He also said I needed to return the item for exchange within 14 days - again, "store policy". Around Christmastime??? How could anyone possibly buy, give a gift, and expect to return or exchange something within 14 days? Ultimately, the store manager gave me the top for what I had paid for it, but it was an embarassing situation. I vowed I would never shop at Hollister again, but just this morning when I took the top out of the bag in order to ship it to the recipient, I realized the sales person did not remove the security device, so I HAVE to go back to the store against my better judgement. I am telling all the young people I know to boycott Hollister because it is obvious to me that they are being ripped-off by the company because they are not savvy enough to know their rights. Shame on Hollister!!!

Company: Hollister
Country: USA

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