Rubrocks
Horrible

I found this company on the Internet doing a Google Search. I placed an order for a Stone heater. The page indicated that it wasn't out of stock. After I placed the order I received a confirmation. It said shipping would be 3-5 days. After about 3 days I had not hear anything from the company. I sent an e-mail to check status and to get a tracking number. I received the following polite e-mail.
Greetings Chad,

Your order is on hold awaiting the arrival of our stone heater shipment. It should be delivered to us within a few days and upon their arrival, I will make sure your order is completed and on its way to you. Our customers who reside in TN normally receive their order within one to two days from the day we send it out. I apolgize for the inconvience however the order delay is due to a sudden increase in orders plus numerous new stone with kit inquiries. RubRocks hancrafted basalt and marble were feautured in an article this past month in Massage Magazine. We are surprised at the large response but are thankful as well.

As I said, I will expedite your order as soon as possible.

Thank you for your understanding.

Regards,

Karen Whisenand
RubRocks Operation Manager
Karen@RubRocks.com

In the e-mail it stated a couple days. I had not hear anything for another 5 days from this company. I replied to Karen asking for another status update. After 3 more days I still hadn't gotten a reply. I called their 800 number to find it was just an answering machine. I had to do an in depth google search to find another number to call. I was able to speak to some one to get my order canceled. I spoke with Mechelle who told me that Mexico was out of the product. She canceled my order and told me that they were going to give the accounting dept my cancellation and that my credit card will be refunded. The main problem I have is that they don't specify on their website if they have the product in or not. It may be on back-order and they won't give you any courtesy contact to let you know if it is going to be delayed nor do they post on their website if it is out of stock. They just charge your credit card and leave you in the dark. Until they learn to keep customers in contact or let people know they are ordering back ordered merchandise, I caution ordering from this company.

Company: Rubrocks
Country: USA

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