Kay Jewelers
Lack of Heart Shaped Pendant / Accusation of Laying

My partner and that I were dissatisfied with this last trip to Kay Jewelers 7 days before. We visited the shop 14 days before to possess my spouseis silver chain fixed. At that time his string had 2 necklaces onto it; one was a gold crucifix and also the additional one was a little, white-gold, heart shaped necklace. The worker who needed care people that evening evidently eliminated the crucifix necklace to wash it and did not spot the heart necklace drop. The issue was that she did that directly after we quit the shop. Whenever we acquired the string 7 days later, I realized that one's heart necklace was lacking. The workers were sorry and stated that they'd search for it, esp.in the repair center, and stated that they'd contact us 3 nights later to let's know when they discovered it. We got a phone in the store-manager (whose title is Cynthia) 24 hours later and informed us that no body in the repair center had observed it, which the image obtained in the repair center just had the crucifix. Therefore she informed us they might maintain looking, and might contact us again on Friday. This really is where all the clutter starts. No body in the shop named us on Thursday, therefore we went at night. Whenever we got there Cynthia had really a bitchy attitude and kept showing us that no body discovered my heart necklace; kept insisting that people were laying simply because they had never-lost any bit of jewelery before, and along with the worker who assisted us the 1st evening stated that she appreciated that there isnot a heart pendant about the string. I acquired so angry that I informed Cynthia that I needed to determine the protection movie in the day-we slipped off the string and he or she kept stating they did not have cameras, but afterwards stated that they did have cameras however they just check the exterior of the shop, not the interior. Therefore she stated that it was today our term from the shopis and they were not likely to do something about this. Before we stormed out-of there, I informed her and her workers that I'd a sense the necklace have been fallen on the ground, which it was possibly drawn up from the vacuum, with no one discovered it. About fifteen minutes after we quit the shop, we got a phone in the store and were informed that my necklace have been discovered within the vacuum. I was treated to get gotten my necklace back, but I was annoyed since I needed to provide Cynthia a bit of my brain by informing her exactly what a horrible and bitchy supervisor she was, but she was previously eliminated, and none of the workers apologized because of their error. Next terrible experience I told them they must place cameras within the shop to safeguard clients from issues such as this. My partner and that I decided not to store at Kay Jewelers again, and that I can give Cynthia a bit of my brain next time we're in the mall since we deserve an apology due to their error.

Company: Kay Jewelers
Country: USA
State: California
City: Montebello

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