Whitening Brites
Unauthorized charge of $88.97

I forwarded the following email to Larry, a representative for Whitening Brites

I did not overlook the terms and conditions. Did you not look at the attachment I forwarded? I sent an e-mail to the company canceling the product BEFORE the 15 day cancellation date. The 2nd e-mail I send to the company was because I received NO response to the first e-mail. When I sent the 2nd e-mail [after the 15 day period] is when the company send me 2 e-mail response back. I never received a response to my 1st e-mail to the company. I have attached copies again for your review.

Original Message

From: Whitening Brites [mailto: IS6364_26028@is.instantservice.com]

Sent: Monday, June 22 11:49 AM

To: Wright, Alice

Subject: RE: FW: Attached Image (#6164-137269777-9610)

Dear Customer,

We regret that you overlooked the terms and conditions which were provided to you on your order page (www.WhiteningBrites.com/order. Aspx). We ask that you take a moment to review this page and note that the Value Auto-Ship program is described in full detail about an inch to the right of the fields which you input your payment information into. Additionally, the terms are listed in their entirety at the bottom of this page, followed by a? Check box? In which we ask for your binding agreement that you understand the terms and conditions. Please note that our order system cannot issue you a free trial of Whitening Brites unless this box has been checked as part of the order process. Most of our customers do, in fact, either cancel their subscription within their trial period, or go on to receive our product on a monthly basis.

Sincerely,

Larry Fischer

Original Message

From: Wright, Alice

Sent: Jun 19 6:13: 15 AM

Subject: FW: Attached Image

Yesterday, 6/18, I received another package from Whitening brites after I had cancelled my order. I called the 888-246-2140 and mentioned that I had cancelled the order. The consultant said that she would cancel; however, this order was sent out before I had cancelled within the 15 day period. She suggested that I go on line and email you.

I have enclosed my e-mails and Whiteningbrites response regarding the cancellation. Please note I send in two (2) e-mails because after the first e-mail, I tried to call to confirm the cancellation, but missed the business hour so I sent the 2nd e-mail and received two (2) confirmation e-mails. I would like to be reimbursed the $88.97 that was deducted from my account.

I cancelled the order because I have not had a chance to even try the product, nor did I receive any instruction with it the kit and before I make the financial commitment, I would like to see if it works for me. Please advise regarding next steps.

Company: Whitening Brites
Country: USA
Site: whiteningbrites.com

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