Kay Jewelers
Bad service

I dropped my engagement ring off to be sized on February 8 and was told that it would be ready for pick-up on the 19th. I was surprised that it took 10 days for a ring to be sized, my sister had her ring sized in 1 hour from another jewelry establishment. When I called to check on the status I was told it would be ready the 19th, although the lady quietly said on the phone, "Oh this hasn't been shipped." When I called back to speak to a manager I was told that it would be ready on the 19th again. On the 19th I was told that there was a problem with the ring sizing and that it would be ready the 20th. When I went to Kay's on the 20th I was told that it had not been shipped and the manager was very rude with my frustration. She told me that it might be ready on the 23rd when the computer print-out read that it would be ready the 25th. Now I am worried as I look at all the complaints from Kay's that I won't get the ring back in the same condition or when the manager said it would be ready. They don't know now when it is going to be ready. I was going to purchase the wedding bands from here but have now changed my mind. I should have received a courtesy call from someone when they realized there was a problem with the ring sizing and it would not be ready the day they said it would be.

Company: Kay Jewelers
Country: USA

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