Kay Jewelers
Ring not back when promised

I got my gemstone to Kayis on July 31- a prong had damaged and that I had bought the "additional" guarantee so that they might repair their very own errors for no more cost. Bear in mind, the ring was no more than 4 weeks old after I got it in.in those days, I also required they provide mean estimation on the specially-made wedding ring. They stated they'd possess the estimation by August 8. On August 6th they named using the estimation which, at that time, I came across to become very affordable. I gave them the okay to help make the strap and restore the gemstone. They stated it'd get thirty days. After about 40 times, I named them to request where my band was.in those days, I had been informed the unique time body was 30-45 days that we understood was a rest however they assured me that it'd be back on Sunday, September 21. Therefore, on morning 45, I named to determine if my band was prepared. I had been placed on store for some moments while they named their "fix" store. I had been subsequently informed that it'd prepare yourself on Thursday, September 24th. On Wednesday, September 24th, I named again, was again placed on store, and was subsequently informed they were not sure that which was getting such a long time. At that time, my husband named them [yes, spouse, we are committed and that I do not have my wedding ring however: (]. He was also informed the jewelry-store was uncertain of just what the repair center was performing however they might contact us the moment they discovered. Therefore, Friday, June 25th, (Day 49) I acquired a phone in the associate supervisor, Michelle. She stated that she'd voiced with Garrett, the person in the repair center which my band was to become his number 1 concern and he was to obtain it-done that evening. I expected her if it had been actually started and he or she stated she'd need to contact the "fix" store. She called back a couple of minutes later and stated that it'dnot been started. I told her to stop it. Why might I spend these folks cash for something which they'd screwed-up in the beginning? She appeared surprised that I needed to stop it - she attempted to inform me how beautiful it would be etc. I informed her that it'll be stunning, but it will not be completed by them. I informed her to deliver my gemstone back. She stated they'd contact me the moment they got it. I named Sunday Sept. 28- again talked using the associate supervisor, Michelle, I had been informed the shop doesnot get email about the breaks - who in the USA doesnot get email on Sunday??? - therefore the band would not maintain till Friday or Wednesday in the newest. Today, nowadays is day 53, and that I AGAIN am informed I've to hold back for my band. They'venot actually began to repair the prong that was the initial issue! We're showing everybody we meet never to shop at kays! At no stage did they actually provide 1% or perhaps a buck off the price of the specially-made band and sometimes even an apology for me personally not having my gemstone for just two weeks! They believe they can not be suffering from person to person but I am on the campaign today to allow everybody realize that they are out for that cash, they do not actually worry about the clients.

Company: Kay Jewelers
Country: USA
State: Indiana
City: Elkhart

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