USN Ultimate Shopping Network
Refund not received

In april of I ordered a diamond ring from USN (Ultimate Shopping Network). I received the ring on approximately May 1. The ring looked nothing like the one they displayed on television (Channel 17-KJLA where I reside). The diamonds were the worst I have ever seen. I had also ordered another ring which I had not received.

The day I received the first ring, I contacted USN. I told them I wanted to return the ring. They gave me an RA number (Return Authorization Number). I also told them I wanted to cancel the second ring order.

I returned the first ring using all the proper documentation through UPS. I waited a month and no refund. I called the company. They said it would be coming. I called them several more times but I never got the refund for either ring.

It has been 10 months now and no refund. The total of the two rings was $6,000.00. Not including finance charges. My credit card company (Citi-Bank Mastercard) was no help whatsoever and actually insulted me by saying that they were not responsible for frivolous purchases I made.

At the beginning of January I suddenly received a call from someone who said they were from USN. This person told me I would be getting a refund in 15 - 30 days. I counted off the business days on my calendar and of course never received a refund.

I want compensation from these people. They not only have my $6,000.00 but they have caused me constant aggravation, personal time and finance charges for the $6,000.00 which is still on my credit card.

Where's the justice for the consumer who buys something in good faith and then gets defrauded.

Company: USN Ultimate Shopping Network
Country: USA

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