Petco
Debit Card Return Dispute at Concord NH Store, Rude Staff

I paid with my debit card for an item from Petco, and later returned it at the Fort Eddy Road location in Concord, NH. Employees there insisted that the refund could be issued only to my debit card. So I went home and contacted the main office, where I explained that a debit purchase is the same as cash, since the amount had already left my account. The main office then phoned the store to say it should be handled as a cash transaction. Customer service at this store is dreadful. The employees are rude, persistent and unfriendly. The store is glad to take your money, but it hands money back only when it has no choice. Petco should train this store's staff in how to treat customers. Awful, terrible employees!!!

Company: Petco
Country: USA
State: New Hampshire
City: Concord

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