LA Quinta Inn & Suites
Needs Improvement In All Areas

I stayed at the LaQuinta @Orlando International Drive 8300 Jamaican Ct, Orlando, fl from Dec 27th through Dec30th. Check-in time was 1300. I planned my arrival time to arrive pretty close to check-in time. I arrived at 1:10. I went to check-in and the lady at the front desk said it would not be ready till 3:00pm. I had a pet with me so I really couldnt go anywheres, so I parked my car outside of the room that i had been given which was 103. Now keep in mind I had a wedding rehearsal to attend @5:00PM. We are watching the maid service going from room to room the whole time we are in parking lot. It is now 3:45 and quite upset and stressed at this point because time is short now to attend rehearsal. At this point I go back up to the front desk and ask them how much longer on my room. They told me that it has been ready! Are you kidding me! I told them no it hasnt, I am watching them clean it right now. She said she was sorry, that they were very busy. NOT MY PROBLEM! She did give me the key so I waited some more till the maid finished the room. Needless to say, I got into my room at 4:05. I missed the researsal, THANKS TO POOR MANAGEMENT! My room was not up to my standards. I am not a high class person, but do expect a clean room! Hair on bathroom sink, vanity and floor as well as around coffee maker! How gross!!! Next day, I did not get my room cleaned! I had to go to front desk to get my clean towels and a set of sheets. Yes, I did have a dog! I always respect other peoples property and always travel with a crate, and my dog was crated every time I was not there. Now lets talk about the breakfast bar! There was a assortment of things but please, muffins everyday! How hard would it be to maybe switch up the muffins for maybe danishes or donuts every other day! This was a very unsatisfied stay! Whenever I book a room whether it be through hotels.com, etc I always request a LaQuinta if one is in the area of where I am going. This stay will certainly. I dont know if I will ever give LaQuinta a second chance!

Company: LA Quinta Inn & Suites
Country: USA

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