Wal-Mart
Lack of Help in searching for lost item

I was in wal-mart today and my 20 month son lost his precious moments pillow. This pillow is his favorite thing like any other child that would have a stuffed animal or toy. I looked around and went to customer service and they told me to check with deli because I lost it in produce. I checked with several associates and their comments were nope haven't seen it and maybe you will have to buy another one. I am on fixed income and that wasn't the point. Not one offered to help me look or ask around with other associates to see if they had seen the pillow. I went back to customer service and they said they couldn't do anything and shrugged his shoulders like it wasn't his problem. I have been in retail from I was 16 until I was 30, so I know first hand that none of the people talked to wanted to go the extra mile to help me. Especially with thinkgs like facebook you would think that management would train the employees to be more aware and sensitive to the consumer. I will not be able to replace something that was made originally 8 years ago and given by a volunteer group at a hospital. I expect being one of the biggest retailers in the salisbury, md area that they need to learn how to treat others. I am thinking of going to the fruitland wal-mart instead of salisbury because of the rudeness I received today.

Company: Wal-Mart
Country: USA

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