Golds Gym
Ripping off elderly

My son was given a check by his 79 year old grandmother for 100$. It was to be used for Gold's Gym. My son was told he won a membership through Pizza Hut. After he spoke with an employee that I still can't get the name of, he was told he could pay when he came in to work out and the money would be used for the first and last month.

My mother has been ill and had a heart attack this past year. She is finding deductions from her checking account from her bank! Whom ever signed my son up, told him that money would NOT be deducted from her account. That was a lie. It is abuse of not only customers who trust what they are told by a business but it is elder abuse. They KNEW it was a grandparent.

I have tried to get it settled by the District General Manager who only yells at me over the phone and his boss who also is rude and yells on the phone.

My son said he DID NOT sign authorizing them to take money out and he trusted it wouldn't.

I am advocating for my mother as she is elderly and fragile. My son had moved to Texas last fall and didn't think he joined a membership becuase he won one supposidly. This is why he didn't cancell.

I want my 79 year old mother's money back in her account. I signed for the cancellation but after reading several complaints on the internet, I don't feel sure that the payments will stop coming out.
Shawnna

Company: Golds Gym
Country: USA

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