COX Communications
Awful experience

Cox sent me an offer for internet services, which I accepted and they sent me a confirmation email with the price of $29.99 for 12 months. They billed me much higher. When I called to complain, they variously said the offer was only good if all offered services were ordered (not true), that it was only good for 3 months (not true), or that I was a current customer and not eligible.

I had previously requested service but had no modem so never had activated service and was not a customer, which they knew. Because they did not notify me that they were reneging on the price they had confirmed to me, they practiced a 'bait and switch'. Despite numerous calls and emails, their terrible customer service never admitted nor corrected this despicable practice.

Company: COX Communications
Country: USA
Site: cox.com

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