Cable One
Cable One wrongfully charged me a cancellation fee - Cable TV

So here we are 7 months after i canceled my service with them, after a 1 year contract. Then they charge my bank account $265 ($360 total but i had a credit with them when i stopped service).

I called them immediately and asked why? The reason, because i initially signed a 2 year contract. Umm, no way when my apt lease was only for 1 year. (i had trouble with them setting up my service as well)

I asked them to fax me a copy of the contract my roomie signed for 2 years. 3 hours later, no fax. I called them back. The representative said "let me check with my supervisor" and then came back to the phone and said "ma'am we will mail you a check in 4-6 weeks for $360." umm what??? It took ya'll a matter of minutes to take my money but then you want to mail me a check (in the name of my previous room mate when money was taken out of my account?)

I had to call and go to my bank numerous times because of this, i had to cancel my debit card, and call cable one numerous times. A supervisor did call me 4 days after my initial call but had nothing to offer me for this major inconvenience. I work full time and attend college full time and this placed me in a huge bind. Tisk tisk cable one!

When i asked why they weren't sending me a copy of the contract the customer service supervisor said they couldn't find it. Well next time you should make sure your ducks are in a row before you charge somebody!

Company: Cable One
Country: USA

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