BrightHouse
Horrible equipment and service

The cable always goes in out on a DAILY basis. They kept telling my box was going bad and would switch it out with a different box (always used) and the same things kept happening. I probably had 10 different cable boxes in a 2 year time period. I finally moved to a community where I could get Verizon for cable and internet. When I called Brighthouse to cancel my service, they asked me when I would like one of their technicians to pick up my equipment. We scheduled a 2 hour time period and they never showed up. I called the next day to schedule a time the next day and again they never showed up. Then, I start getting back to back collection calls and a bill for $225 for the unreturned equipment. I called again and scheduled a 3rd appointment for someone to pick up the equipment and of course no one showed up. So then I called back and asked where can I drop off the equipment, they put me on hold for minutes and I just hung up. I googled the address and dropped off the equipment 2 days ago. I am still getting harassing phone calls to return the equipment. I would not recommend

Company: BrightHouse
Country: USA

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