Time Warner Cable Northeast Wisconsin
Misinformation from TWC's customer service department - Time Warner Cable internet, phone, and cable TV

In June all of my Time Warner Cable services (phone, internet, cable) were disconnected by their franchise in Appleton, Wisconsin because I could not afford to make payments due to unemployment. When I finally could pay my bill, I was told that I only had to pay the past due amount and all services would be reconnected remotely within 2 to 24 hours. To confirm, I called TWC customer service 3 hours later using my cell phone and was told that my services would be reconnected remotely within 2 hours. Three hours elapsed, everything was still disconnected. I contacted customer service, again, via chat using free internet at my local public library: services would be reconnected within 2 hours. Two and a half hours later, still no reconnect. Using chat again: services will be reconnected within 2 hours. The next day, no reconnect.in the early evening, I called customer service again. This time, I was told something completely different than every previous occasion: I had to pay a reconnect fee along with next month's bill AND my service had to be manually reconnected at my home. During each prior conversation, customer service told me that since I paid the past due amount, service would be reconnected within 2-24 hours, the first time, then within 2 hours during the the other contacts. TWC customer service showed an extremely poor level of service by providing misinformation repeatedly. With one exception, each agent proved to be either lazy, ignorant of how their own system works, incompetent, or all three.in light of the same and repeated misinformation that I was given, all three describes each agent and the level of service, in general.

Company: Time Warner Cable Northeast Wisconsin
Country: USA

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