Direct tv
Seven Transfers and Refused Account Setup for Landlord

I recently had to set up a direct tv service for one of my tenants. In order for me to put the bill and billing address in my company's name I would have to first put it in the tenant's name (s) and then wait for installation and put it into the business name. This was after being transferred 7!! Times! I was on the phone with so called customer service agents for over 2 and a half hours. Finally after setting all of the information up and setting a time and verifying it for set up I received a call back saying I would have to verify again. So I called them back they would not verify the set up and installation date for me because they said I was not who I said I was. I was the one who put it into my own name and called myself to set up and to verify for a second time.

After holding in my rage and asking the woman nicely if I could simply make a new account then she said no I'll transfer you again. I said wait what is your name miss? She then replied no, have a good day. I am outraged! They cannot even tell you their names because they do not know how to do their jobs. This is by far the worst customer service from a company that I have ever received! I will never ask for this service from them again. I have since chose Dish Network! They know what customer service really is. When choosing be sure to keep direct tv off your list!

Company: Direct tv
Country: USA

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