Dish Network
Dish Network Stinks. - Customer service

I was a loyal client of Dish Network for nearly 15 years. I called in because I was moving. We were getting new TVs and I wasn't sure when we would be ready to have TV hooked up at the new place. I wasn't told that they have a 'pause' program, I was told they wouldn't be able to hook up our TV until we had ALL tv's that needed to be hooked up. I knew this was going to be at least a month, so, I cancelled the service and was told I could re-initiate when I was ready. I called Dish and was told that service had not been cancelled and that I was on the hook for a full month's service even though we hadn't lived at that address in a month. I told the service rep that if it couldn't be resolved to my satisfaction, then they had lost a loyal Dish customer. I was told they could finance the $120 over the course of a year to get my "refund" but that was all she could do (and this was a supervisor who said she understood why I was upset). It wasn't my fault, it wasn't resolved to my satisfaction and I cancelled my service on the spot. I will never go back to Dish. You've taken my money for 15 years and didn't have the decency to straighten this out. You sure got your $120 bucks. Now take me off your email list and stop sending the SPAM laden emails with offers to save $387 dollars worth of services. What a crock. You should have treated me better becaue I won't be back, and worse, I will do what I can to make sure to spread the news. The $120 would have been cheaper, I guarantee it. You should probably stop crowing about your "customer service".

Company: Dish Network
Country: USA

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