Direct TV
Customer service

After the agent spent over an hour taking every piece of personal information that I generally do not give, including my credit card number, e-mail address, home address, and running my credit rating, I was transferred to another agent who ran my address and told me that my area was not part of their service area and that I could not get the internet and telephone package that I was promised by the original agent. The result was that this company now has loads of my personal information, they have run my credit, they have wasted my time and THEY DON'T HAVE THE PRODUCT IN MY AREA!!! I am very uncomfortable that they have my personal information and they have reduced my credit score by running my credit... All for not! What a horrible way to do business. I am worried that charges will appear on my credit card and that I will receive mailings and e-mails from them. Who knows whether they will sell my information to other companies. It is all such a horrible way to treat a potential client. Just terrible!!!

Company: Direct TV
Country: USA
Site: directtv.com

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