DirecTV
Bad service

Sir. My name is Michael Olsem. I was released from the ARMY in 2007 with over 23 years of federal active service. I suffered a spinal chord injury along with

A stroke. I'am a paraplegic service connected disabled unemployable soldier. I recently switched phone, internet, and cable over to Direct TV in Jan.

There was a problem between Direct TV and QWEST in the beginning delaying hookup on time. At that time I was given a promo card by the tech giving me 3

More months of STARZ and SHOWTIME. On MAR 8TH of 2011 I called to utilize the card. I was transferred and put on hold for 45 minutes to an hour. This took

Me from the main menu, to promo services, to 1-877-894-5931 which came up no longer exists. I was sent back to MS Latoya who proclaimed that she was not

Aware the card existed, nor could I use it. I then asked again to speak with a supervisor and was put on hold longer than the first time. When she came back

The supervisor did not get on the line. MS Latoya said they were going to give me the three months but were unaware of the card. At this time I felt very

Little as they did not believe that this card exists. To further compound the issue call the 1-877-894-5931 and they will tell you this is for new customers

Only. What the heck am I! @!!! @#. The code on the card is (445514). There is a serious disconnect between sections of your company. The truth is in the

Tapes. I spend 75% of my time in a wheel chair. My quality of life sucks. TV is my only outlet for satisfaction. Thank you for your time Sir. SINCERELY:

SFC RETIRED Michael W. Olsem 1-801-513-5205. Pss. I have the card if you need to see it. Michael.

Company: DirecTV
Country: USA
State: Utah
City: Layton
Site: directv.com

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