Cable One
Overcharge for cable tv Equipment

I wished to de-couple my Internet service from my cable TV, reducing my monthly bill from $165 to about $60/mo.in doing so, I also wanted to reduce the overall cost of cable TV by dropping to their "standard" package.in doing this, I will be charged $23/mo rental for the DVR box instead of the $12 I am currently paying. My complaint is two-fold: 1) I have already paid more than the fair market value of the Motorola Tuner (Model DCT6416 III). Five years rent at $12/mo = $720. The units sell for approx. $320 on E-Bay or direct from Motorola. Now Cable One wants to double that rate to $23/mo. At this rate I will pay for a DVR about every 12 months for life. I find this unacceptable and feel it is unfair business practices. When I asked Helena, your representative to escalate my request for a waiver to upper management, she refused. I told her that her choice left me with no other choice, but to move to ATT or Dish TV. She didn't seem to mind.

Company: Cable One
Country: USA

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