Dish Network
Identity theft

Dish Network, GUILTY until proven innocent.

I tried to sign up for Dish Network only to find that I couldn't because someone else was already using my social security number. Did they immediately contact the customer in question, NO! Did they make me jump through hoops to prove who I am, YES! It should have been as simple as faxing a notarized copy of my driver’s license and SS card to their office but that’s not even close. I had to file a complaint with the Federal Trade Commission, put an ID security alert on all three credit bureaus, file a police report then fill out a bunch of paperwork, make a copy of my drivers license, have it all notarized and fax it to the fraud department at Dish Network. After doing all that I was told it will still be about 3 weeks before I hear from them. After 2 weeks I received a letter stating that they can’t continue the investigation without a copy of the police report. Nowhere in the paperwork I had to fill out did it ask for a copy, only the police report number which I supplied. I tried to call the fraud department back at 720-514-8568 but all I ever get is a recording and no one ever returns my phone call.

Needless to say I'm now using DirecTV!

Company: Dish Network
Country: USA
State: California
City: Los Banos

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