DirecTV
Promised Premium Channels and Credits Not Delivered

They lied about the programming, services, and promotions I was to receive. The sales person and the direct mailed offer that I responded to told me I was to get free HBO and Showtime for 3 months, and my bill would be $49.99 after the new customer credits and rebates. I ended up with Starz and Showtime, didn't get the cinema connection I asked for, and didn't get the HD access credit I was promised causing my bill to be $10 higher. The salesperson was overly familiar, calling me Mr. Andrew like I was a 12 year old. He entered my email address and street address wrong, so I had no record of what I was getting or paying for. The installer was very nice, but was late because he drove all over the county looking for a street that didn't exist. The install took extra time because they didn't send him the right parts. Repeated emails and a call to customer service resulted in no help and more lies. All I can say is Stay away from DirecTV!!

Company: DirecTV
Country: USA

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