Direct TV Sales
Billed $351.03 after returning system that needed two remotes

Before ordering Direct TV satellite television, we were assured, upon questioning, that we would be able to use our television using only one remote. After installation we determined that in order to use the television, we had to use 2 remotes. We asked Direct TV to rectify the problem which they attempted but were not able to do. Since this was a breach of contract, we packed up the system and returned it to Direct TV, thinking that this was the end-of-story. Direct TV then sent us a bill for #351.03. We wrote a letter to them explaining the situation. Our next communication with them was a letter from a collection agency demanding payment. Since we value our very high credit rating, we paid the amount, but we are very unhappy with paying $351.03 for nothing!

Company: Direct TV Sales
Country: USA

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