Vizio
Customer service

Vizio has the absolute worst customer service. The guy I talked to was actually yelling at me. He told me " You listen to me, the team manager cancelled your request and she is very efficient so that is exactly what you asked her to do." She told me the box had already been sent but it would take 24 to 48 hours to get the UPS tracking #. Does that sound a bit strange or what? I was really frustrated after several weeks of a run around and then 3 hours on the phone being passed from person to person so I admit I was not the most polite customer. This guy was so rude that he called back 15 minutes later and apologized for his behavior. I have to admit that was pretty cool but honestly there are a lot of people looking for work out there so why does Vizio not hire people who can be polite to customers? We will never buy another product from them. I predict they will not even be around a year from now if they can't get their act together.

Company: Vizio
Country: USA

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