Direct TV
Customer service has gone to hell in this company

Last Friday a brand new tenant of mine had put up a scheduled appointment for Immediate T.V.installment. I had been unacquainted with this until a few hours before their appearance. I permitted the deploy supplying the aged meal be taken off a former tenant. The contractors drilled two big openings they assured me they'd limit down. After I went outside I observed not just did they not limit off the openings additionally they remaining wire cables dangling off my home, drilled fresh openings within the aspect of the house for that meal in the place of placing it where the aged meal was, and quit the big mounting area and screws on the floor. An email was created on my consideration of the issue and that I was informed from the repetition they could be back out within 5 times. It was informed in my experience after he explained Immediate T.V. Doesn't take responsibility for this, it's the company they employ out to complete the job that's accountable. I told him I had been worried they'd emerge and just observe area of the issue so please make certain I'm here and so I may explain exactly what the problems are. He set me to tech-support to exchange this concept and also the lady I talked to had no idea why he delivered me onto her. She subsequently explained the company needed to react back again to me within 20 units? I asked her to replicate that. "in twenty minutes the contractor must contact you back." which was 7 days before. No company has named me back, I actually donot understand who the company would be to contact them straight, with no company actually arrived inside the 5 times I had been informed they'd be out in. I simply named and talked having a fresh repetition who stated he'd place an email on my consideration but there is nothing he might do. He assured me that the repetition from event administration could be touching me within 24 hours. The issue appears to lay using the conversation between immediate t.V. And their hired contractors. These companies do not care what they are doing towards the homeowners home during installation and Immediate t.V. Putting the fault back about the company for that poor installation acts as no fulfillment towards the client. When there is no handle of the by Immediate T.V. They'll abandon me no option but to inform my tenants they have to eliminate Immediate T.V., I'll subsequently need to consider my pictures of the harm and clutter they left out and document a state with small-claims judge, and that I may document a using the Attorney Generals office online. I've obtained this path before with great results and that I is going to do it again if required. Client service went to heck within this nation... And that I employ to work-in Customer Support!!!

Company: Direct TV
Country: USA
Site: directv.com

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