AT&T U-verse Bundle
U-verse Bundle Left Fax Line Unusable, Slow Internet, and Hours on Hold
- 01-24-2010
- 9
We had AT&T U-verse bundle added to our household... Has been a home wrecking experience and conflicting to us transacting any business from our family home and work from home office.
My telephones consisted of two land lines. One was a home phone line.
One phone was dedicated to a single fax line. I have not had use of my fax line for over a month. We do not have call waiting caller ID that is very important to my household. Also, I must add that we got charged and paid for my fax phone line even though it was canceled over a month ago. We were then offered a $300.00 dollar cash back to no avail.
I have seen been put through the mill with what AT&T calls customer service and put on hold for over 45 minutes to have the phone hung up on me. Now after more than 8 hours of 45 minutes of holds. Nothing has been resolved.
My 4 computers work and run slow like molasses or a 90 year old person trying to run a marathon. They were down this Sunday April 11 and all I want is for this garbage of a service that they call AT&T bundle to be removed from my house so I can have an office that works!
When I called this nice young man helps restore my service and later it goes down again! They said that they updated some stuff to their internet u-verse and it kept shutting down and freezing all my computers in my home. Anybody that reads this please don't get this service for your telephone or computers. The Television is all right.
Let's get this straight U-verse bundle is suppose to work better than my standard service.
My Internet service is slower than broadband.
Now let's talk the installer ethics. The technician that installed my service left my wires not stapled to walls. The Belkins/back up battery-was placed on top of my glass desk. This Belkins battery backup power pack weighs as much as a bowling ball. Why was it not put on the floor?
Let's talk about misrepresentation. It's against the law! Please help us resolve all these issues.
Company: AT&T U-verse Bundle
Country: USA