AT&T Uverse
Voice Mail Will Not Play and Seven Support Agents Failed to Fix

I have 2 complaints:
1) Uverse Voice mail will download my phone messages to Firefox (or IE8) upon request, and will attempt to open either Windows Media Player (or iTunes) upon media selection - BUT, it will not open the message an play it.
2) I called them twice and spent over six hours trying to fix the problem with 7 different people. I got many explanations about what the problem might be and a number of potential fixes. Depending upon who you talked to, I got goofiness ranging from them telling me to shut off basic security and firewall utilities to telling me that someone else may have hijacked mt account. Furthermore, the 7 people were all distracted - either they were doing their own "social media" thing, or trying to answer numerous help desk inquiries.

All-in-all I am very displeased with their troubleshooting and help processes and am about to switch services. In the meantime, I am going to change my contact information with my various service providers (that use my AT&T email for contacting me) to something like Gmail, so that I am not tied to a particular provider. (I suggest that, for the sake of flexibility, everyone else do the same, so that they can switch ISPs with as few headaches as possible. No one should ever be trapped with a dependency on sloppy ISPs.)

Company: AT&T Uverse
Country: USA

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