Fios
Agreed to pay $ 795,000.00

TV & Radio

VERIZON NEW JERSEY Settled a Lawsuit filed by the

State, Accusing It of Deceptive Business Practices for Its

FIOS Service, the State Attorney General's Office Said.

The SUIT, filed in March 09, Alleges Verizon Violated State

Advertising Regulations and the State Consumer Fraud

ACT, while Marketing and Selling FIOS, which Bundles

Television, Internet and Digital Telephone, via Fiber

Optic Cable.

It was Spurred by Customer Complaints Submitted to the

State Division of Consumer Affairs.

Incidents include not providing promotional gifts, such as

Flatscreen TVs, to Customers who Signed up for the FIOS,

And charging higher rates than Advertised for the

Service. VERIZON, based in Newark, Agreed to pay

$ 795,000.00 to the State, in Civil Penalties as well as

Attorney's Fees and Investigative Costs.

The Firm will Also Provide a $ 50.00 Gift Card, to the

1,160 Customers, who Lodged Complaints with the

Division and Allow Them to Cancel FIOS Service,

Without Paying Early Termination Fees.

The Company made no Admision of wrongdoing or

Liability as it entered into the settlement, the Attorney

General's Office Said.

Credit to Venuri Siriwardane, From The Star Ledger/N.J


Company: Fios
Country: USA
State: New Jersey
City: Newark
Site: verizon.com
  <     >  

RELATED COMPLAINTS

Verizon Fios
Expensive Fios Package, Poor Quality and Unreachable Customer Service

Verizon Fios
$300 Fios Gift Card Denied After Ordering Triple Play

Verizon
Tree Mangled During Fios Cable Work and No Response After Two Months

Verizon Fios
Billed $185 for MLB Extra Innings Package Never Ordered

Verizon Fios
Door-to-Door Rep Claimed No Contracts or Termination Fees, Customer Wants Order Cancelled

Verizon FIOS
Order Problems Caused Over a Month Without Phone Service

FIOS triple Play/Freedom
Scam / fraud

Verizon Fios
Questioning Fios Customer Satisfaction Claims in Commercials

Verizon Fios
Representative promised prorated phone service and free month, then billing refused