Direct TV
Repeated Charges for Unordered Services and Early Cancellation Fee

Almost every month Direct TV charges me for something I do not get and did not order.

It started with me getting charged for extra receivers I do not have; then, they charged me for HD which I did not want and did not order; then I was charged for channels that were free as part of a promo.

Next, I tried a sports package to see if I liked it. They said if I do not cancel for 30 days, I would not be charged a cancellation fee. At first, I wasn't charged for cancelling after the 30 days. Then 3 months later they snuck in a charge for an early cancellation of that sports package even though I waited the specified time. Also, when I called to cancel after the 30 days, I was told I would not be charged!

It is a constant battle calling to get my bill fixed almost every month for bogus charges. I wonder, with a company as large as DTV, how many millions of dollars each month that they make off of people who do not scrutinize their bill as I do. Furthermore, if I am not alone in this monthly crusade for fairness in billing, I have to wonder how and why they get away with these practices.

Company: Direct TV
Country: USA

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