Direct TV
Erroneous Final Charges

I terminated support with Strong TV more than 3 weeks before having a zero balance. Approximately fourteen days later I receieved an incorrect cost of $420 to my own bank account for an earlier termination charge. After three telephone calls I eventually had them recognize it was an incorrect cost plus they decided to return my income. Nevertheless, after waiting numerous months with no reimbursement I called again. This time around to discover I currently had a $575 stability due on my bill. The reason was they'd not received my 6 models. I described I'd delivered them by FedEx within the containers Direct TV delivered to me. I supplied them their very own FedEx delivery figures. They advised me I'd to monitor the cargo myself. This I did so and discovered that "Jose", worker of Primary TV, had authorized for that containers 3 months preceding. After that it got me two extra calls to ultimately get anyone to confirm they discovered the containers. I had been subsequently advised to telephone back within seven days to create certian they acknowledged my bill. Further, they mentioned I ought to also obtain a contact notifiying me of the credit. I received nothing and called in 9 times simply to discover the account was "however under evaluation" an that it'd be "roughly another 6 months before a credit could be put on my bill." I can not not think a business may proceed with such bad customer support. They mistakenly required $420 money from my consideration and it'll consider them near to 5 weeks (perhaps???) to give me. Uphold to uphold about the standing of the one...

Company: Direct TV
Country: USA
State: Kentucky
City: Taylorsville

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