Sears/Samsung 32 in flat screen tv
Overly lengthy tv repair, poor customer service

I'm today in my own fifth week of awaiting a component for my 14-month previous Samsung 32 in. Flat-screen television, included in the Grasp Safety contract. Right from the start my television fix was bungled. Your day after Sears repair middle approved my television, they named to I would like to understand it had been too big to become mounted there-could not this have now been described upon fall off? After requiring it's fixed in the middle because it had been there, I started obtaining a number of recorded calls-I'd "skipped" fix visits, the component was requested, the component was due, the component was backordered, after which, fundamentally, the component is in-transit and did I do want to following numbers. Two nights later, the component was unavailable again and that I had "skipped" another company phone. Numerous occasions I dialed the client support quantity to allow Sears realize that my television was within their ownership, not mine. After 3 months, I insisted on the product trade because of the freshness of it, which ended up to be always a orange, the lengthy fix period, and also the dubious accessibility to the challenging component —and was declined. The grasp safety contract to Sears, implies that any period of repair period is outwardly appropriate so long as we're not spending money on the fix. I match the insufficient a fix component comprises unavailability, that will be coated within the MPA. This really is our primary, family room, household television, and we're today within our fifth week without this important equipment. I've requested for shop credit, directly after we struck the 4 week tag, once we had a need to go right ahead and substitute it. I've in my own treatment, a 31-year old autistic guy who can't talk or study plus one of his greatest joys is watching television using the household before sleeping each evening and he was receiving unfortunate and antsy, not that anybody at Sears might provide a darn. We've likewise not had the opportunity to determine the Steelers play because the period started with no 5 people plus visitors attempting to group around a room collection! Customer support at Sears regarding repairs is horrible. You can't get an clear call taker (everybody I achieved includes a large international feature) at their support quantity-they simply consider your title and number and state they'll exchange the concept, however it this situation, it generally does not appear to reach the folks in control. This is the final equipment I buy at Sears.

Company: Sears/Samsung 32 in flat screen tv
Country: USA
State: Pennsylvania
City: West Mifflin
Site: sears.com

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