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I named within the evening just before my support installation day to create modifications to my bill. I'd to contact about 3-4 times before I really could obtain a your hands on anyone to aid me; each phone was about 1.5 hours-long. I eventually talked consultant and he or she desired to save me like a soon-to be client so she supplied me having a DVR credit and offered me a regular support estimate of 89.98… I questioned her to verify these details with me just before closing our phone and he or she assist me maintain my installment time that was 24 hours later. Once the specialist found my house the follow day… he was having problems adding the providers therefore he contact tech support team and included the telephone line support back again to my consideration and he didn't advise me of the change till he was departing to visit his next visit. If he simply asked me that which was happening with my consideration he'd not need had a need to create the needless change he created. Therefore, nowadays I closing had the chance to get hold of Verizon customer service about rescheduling the telephone service and that I obtained a totally distinct regular estimate $110.97/ month for web and television support. After I required the representative evaluation the deal from my discussion using the reps on Friday July 3… all a quick there's no report of my phone. After I required a boss the woman advised me no body was accessible and demand to call-back but I required she move me to a different representative to determine when they might situated an archive of my discussion using the consultant. I've talked with 5 various people alone nowadays with no you could help with this problem. I eventually talked with another man going back time for you to conserve my consideration before I've to change to primary Television and we could determine the problem. The consultant I talked with on that evening offered me a for providers centered on a 79.99 pack they've for house telephone and also the web not for web and Television. The conventional Television and web pack it 84.99 additionally to DVR / House DVR (5.99 19.99), because of the neglect estimate no body is walking towards the dish to simply accept the incorrect and recognize the initial estimate provided before fees. I'm providing it 1 last attempt to discover if your boss may repair this problem… I've recently transferred plus one of the main reason I selected my new condo was simply because they could easily get FIOS support; I understand that's foolish but its really, very accurate. I do want to provide them with an opportunity however they certainly need to focus on how they support their client and greater certification of data changed between client and consultant. I confess I had been boarder point going to stop my mobile phone support together as a result of this poor experience.

Company: Fios
Country: USA
State: Virginia
City: Hampton

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