DirecTV
At Least 9 Technicians Came Because Trees Block Dish Signal

I have only had the service for a few months, and I have already had countless problems. I currently live in an apartment complex where there are many trees. I have no control over the trees. I cannot cut them down or trim them. From the very beginning, I asked the sales rep whether the trees would affect my service, and they told me no.

I have not had steady service for one week straight. I have had at least 9 technicians come out to attempt to fix the same problem. They have moved my dish countless times, and all have charged me a fee to do it. They all said the same thing: "the trees are blocking the sight for the dish." Instead of allowing me to cancel the service without penalty, I have had to continue this week after week.

I am a very good customer. I pay my bill every month and on time. I should not be paying for a service that I am not receiving. I have recently filed a report with the Better Business Bureau on this matter and will continue to complain until this is resolved. My intention is not to threaten anyone, however if you look at my file you will understand my frustration.

Company: DirecTV
Country: USA

  <     >